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Conflict Resolution and De-Escalation

Conflict Resolution and De-Escalation

Target Audience : Managers and Above

More than 80% of workplace conflict never gets resolved. It just gets “let go.”

Here, we steal the secrets of professional conflict managers and use them to gracefully navigate conflict for the best possible outcomes.

  • Science supported ways to avoid making people feel defensive

  • Advanced active listening: how to really make people feel heard

  • How to reach solutions everyone can agree on.

Rating: 5 out of 5.

“This workshop came at such a reasonable time in my work life. I am tasked with a big goal with a tight timeline. In working with my permanent team we also have contingent workers participating in helping us to complete a project. There is conflict both in tasks and personalities. I have gained clarity and commitment to working on this situation so that we can accomplish the goal and feel good about our experience.”

Rating: 5 out of 5.

“Great workshop, useful steps that feel realistic for every day situations. Would attend again!”

Rating: 5 out of 5.

“This addresses training managers as mediators, which it took me a bit to understand. I’d love an add on for when I”m in the situation without one.”