Workshop Takeaways

Accountability: Getting and Holding

The workshop may be over, but the growth and learning continue! Use this page to revisit the concepts, tools and printable resources.

1. Describe what to do

2. Describe the why

3. Say what success looks like

4. Ask if they can take responsibility for the why

As humans, we're bound to make mistakes sometimes. Here's how to own the moment:

If your team member made a mistake, here's how to hold them accountable:

Koskinen, I. (2000). Plans, evaluation, and accountability at the workplace. Sociological Research Online, 4(4), 11-27.
Joe-Akunne, C. O., Edosomwan, H. S., & Gladness, S. C. (2022). Participation in Decision-Making and Perceived Organizational Support as Predictors of Psychological Safety among Secondary School Staff. Research Journal of Arts & Social Sciences, 17(2), 46-55.
Newman, A., Donohue, R., & Eva, N. (2017). Psychological safety: A systematic review of the literature. Human Resource Management Review, 27(3), 521-535.
Petković, N. M., Rapajic, M. (2021). The Influence Of Internal Communication On Employees Motivation. Economic Themes, 4(59), 515-523.
Tomlinson, E. C., Dineen, B. R., Lewicki, R. J. (2004). The Road To Reconciliation: Antecedents Of Victim Willingness To Reconcile Following a Broken Promise. Journal of Management, 2(30), 165-187.
Rafferty, A. E., & Restubog, S. L. (2017). Why do employees’ perceptions of their organization's change history matter? The role of change appraisals. Human Resource Management, 56(3), 533-550.

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